Allied Health NDIS Registration Support

What is required?

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The NDIS Quality and Safeguards Commission (the Commission) sets the Conditions of Registration for providers wishing to become registered. Those needing to complete Certification audits will need to:

  1. Meet some essential human resource requirements. This includes ensuring:
    1. All workers complete worker screening
    2. All workers complete a worker orientation e-learning module called ‘Quality, Safety and You’.
    3. All workers comply with the NDIS Code of Conduct.
    4. Requirements as laid out in the NDIS Practice Standards: Verification Module – Required Documentation are met (We do know this appears confusing but it is the only place we have found where these requirements are spelt out for all providers and it is a key thing that auditors will look for)
      1. For sole traders / partnership – All workers must have Proof of Identity and Right to Work checks. Note: Pty Ltd companies do not have to do this as part of the audit but do need to do so to meet their legislative requirements regarding this
      2. Meet any additional qualification requirements – from page 8 of the above document.
  2. Demonstrate compliance with the Standards in the Core Module of the NDIS Practice Standards through a series of on-site and (possibly) desk-top audits. These cover:
    1. Rights and Responsibilities
    2. Governance and Operational Management
    3. Provision of Service [Service Delivery]
    4. Provision of Service [Safeguards in Service Delivery]

Changes to legislation which came into place on 1st January 2020, means that the majority of providers doing Certification will be doing so because they are providing supports from the higher risk registration groups. This means providers will also need to:

  1. Demonstrate compliance, through completion of quality audit/s, with one or more of the following Supplementary Modules of the NDIS Practice Standards
    1. Specialist Behaviour Support Module
    2. Early Childhood Supports Module
    3. Specialised support co-ordination.

How to meet the requirements

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You need to demonstrate you meet the requirements by having evidence that can be seen via a series of audits. How many audits and what type will be determined by your chosen auditor.

Auditors will be looking at the evidence you have presented to them to see you have the required processes and documents in place and you are doing what you say you do. They will also talk to your participants and your staff.

This website and the resources provided will help you gather the required evidence and demonstrate your compliance but you will need to make changes to the resources to suit your practice. Based on the feedback received from NDIS-approved auditing organisations, the resources are a good foundation for developing a provider quality management system and most of the tools are there.

However you should note:

  • The website only provides resources for the Core Module part of Certification. You will need to complete any Supplementary Modules yourself
  • The Certification Pathway will provide very good foundations for your quality management system. It does not provide all your management system requirements e.g. financial and HR management systems nor specific clinical-related processes e.g. therapeutic processes and tools.
  • The materials have been designed for the majority of allied health providers i.e. sole traders or small companies (up to 6 people). For larger organisations, your operational systems will likely be more complicated and so you may need to provide more policies and procedures than suggested here.
  • When reviewing or adopting any parts of the provided policies, providers will need to contextualise the relevant sections to:
    • suit their organisational structures/scale
    • suit their organisational environment
    • ensure compliance with their relevant state or territory legislation.

It is also widely acknowledged that there is variability between auditors. So while one auditor may determine that you comply with requirements, another may say you need to do more.

How to use the resources

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In the Verification Pathway, each module had an introduction, a Spiel, and a list of documents to complete.

You will find a similar structure in the Certification Pathway, however there are some differences.

Introduction

There is an introduction to each Certification module although the introduction for each of the last two modules, focusing on Provision of Supports, is shorter. This is because many of the documents and concepts in these modules have been introduced and discussed earlier.

It is still important to read each introduction before you jump to the documents so you understand how the documents fit into work you have already completed.

The Spiel

There is a Spiel for each standard within the Certification modules. The Spiel links all relevant parts of your business (some you may already have and others you will need to develop) to the NDIS Practice Standards requirements and the NDIS Code of Conduct.

The Spiel contains the text you will insert when you are completing your registration application online. If you are doing everything the Spiel says, you can simply cut and paste this text and insert it in your application. It is critical you can demonstrate everything you say you are doing in the Spiel.

Documents

There are a lot documents associated with some of the Certification modules. For that reason, the first two Certification modules (Rights and Responsibilities, Governance and Operational Management) have a side menu that breaks down the list of documents you will need to complete into sub-sections.

As with Verification, this includes a Spiel followed by documents you will need to use and customise to reflect your business processes. Each document can be downloaded so you can review and customise it.

Not every individual document in the Certification Pathway has an introduction. But when customising documents, keep the following in mind.

  • Key areas that you’ll need to review, confirm or adapt are highlighted in yellow. You will still need to review the whole document to make sure it applies to you.
  • Adapt titles and wording for your organisation. For example you may wish to change the following terms we have used:
    • ‘AHP’, ‘practitioner’ or ‘provider’ to represent you or people in your team
    • ‘director’ to refer to the most senior person in your organisation
    • ‘staff’ to represent people you employ
    • ‘participant’, which is an NDIS term, to refer to people you are provide services to.
  • Insert your business/company name throughout the document.
  • Use the document footer to show the date your document was created or updated on and indicate ‘Page x of y’.

When you have completed the Certification Pathway, you should check your documents against :

  1. the List of Provider Documents Per Standard – this is the list of Certification resources provided on this website, as they relate to the standards and where they can be found
  2. the Document Control Register (in Quality Management) – this is an overview of what you are developing for your organisation’s internal system.

Both of these documents will go to your auditor.