Why do I need this document?
This document is designed to ensure (and provide evidence) that you are doing what you say you are doing in your Service Delivery Model and policies.
It is designed to keep you and the participant focused on what the participant wants to achieve and how you will allocate their resources to assist them with meeting their goals.
When completing the NDIS Support Plan do not leave any fields blank, if there is nothing to note write ‘nil identified’ to clearly demonstrate the relevant factor has been considered.
As noted within Incident Management – Service Agreement, depending on the type of services you provide, participants you work with and systems within your workplace, it may be more applicable to use the Service Agreement document and/or other documents and systems included in this risk management section for some of the information contained in this Support Plan. It is therefore critical you consider this document in conjunction with your Service Agreement as the two need to be complementary to ensure all relevant pieces of information for compliance with registration requirements are included.
For example, the guidelines indicate the risk assessment information should be recorded in the support plan – however, we are aware of some providers who have successfully combined the support plan and service agreement information to reduce documentation. You should carefully consider the below requirements as per the guidelines and determine where these aspects fit best within the system you are using and the way you document information and share with participants and their support networks to ensure everyone is aware of what should occur in these situations should they arise:
“In collaboration with each participant:
(a) risk assessments are regularly undertaken, and documented in their support plans; and
(b) appropriate strategies are planned and implemented to treat known risks to them.
(2A) Risk assessments include the following:
(a) consideration of the degree to which participants rely on the provider’s services to meet their daily living needs;
(b) the extent to which the health and safety of participants would be affected if those services were disrupted.
9) Each participant’s support plan:
(a) anticipates and incorporates responses to individual, provider and community emergencies and disasters to ensure their safety, health and wellbeing; and
(b) is understood by each worker supporting them.
(5) Service agreements set out the arrangements for providing supports to be put in place in the event of an emergency or disaster.
These requirements were included in the legislative changes related to Emergency and disaster management. Therefore, it is critical you can demonstrate where the following is addressed in your system if not using this document:
- Risk assessments are occurring in collaboration with participants
- Risk assessments are documented and easily drawn upon as required, particularly in the event of an emergency or disaster
- How risks related to disrupted services will be managed by your service
- How these management strategies have been communicated to the participant and how they will know what to do and expect.
Why the auditors like it
They can see:
- who has contributed to developing the plan
- you are aware of the participants’ goals and your intervention is directed to achieving these
- you have considered the cultural needs of the participant
- you identify and focus on the strengths of the participant
- you have communicated clearly to your participant the intended services to be provided to meet their goals
- you have identified any risks in relation to the implementation of the plan
- the participant and their support network are aware of what will happen and/or what to do if planned services are interrupted
- you review the plan and identify the reason for any goals not being achieved
- the plan has been accepted by the participant and/ or their decision maker
- OPEN the Support Plan – read it carefully and adjust to suit your business in line with your Service Agreement and Safe Practice and Environment policy
- CUSTOMISE the document to reflect your practice
- ADOPT the document